Troy, Thanks for the suggestions. It looks like your first post was correct. It was in the assignment section. I had setup an assignment record to assign to my Specific Support Group with myself set as the Work Order Manager. The catch was that Assignment record was set for a very specific Product. The request I was trying to create was for a different product. And therefore it didn't find the right Assignment Record and yakked. Looks like I was staring at it too long and crossing the two products.
Easy fix. Thanks Matt -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Troy Sasso Sent: Monday, September 24, 2007 12:15 PM To: [email protected] Subject: Re: SRMS Error in ITSM 7 What about the Roles of the Suport people within your user form? I know this is basic, but, have you assigned the Role of Work Order Manager to anyone and then assigned them to a Group? After my install, these are the two main things that I did in order to fix the issue you are facing. Let me know. --- Matthew Perrault <[EMAIL PROTECTED]> wrote: > Troy, > Thanks for the response. > I've already checked that and there is already a > record for Work Order > Manager (not one for Work Order Assignee though) and > it is set up > correctly. > > Thanks, > Matt > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Troy Sasso > Sent: Monday, September 24, 2007 8:43 AM > To: [email protected] > Subject: Re: SRMS Error in ITSM 7 > > I've seen this. > > Go to the Application Admin console. Then click on > the 'Assignment link'. Make sure you have an > Assignment record setup for the WorkOrder module. > Then, when you have it setup, look at the radio > buttons along the bottom right hand side of the > record > and ensure the "Work Order Manager' radio button is > selected. > > > > > --- Matthew Perrault <[EMAIL PROTECTED]> > wrote: > > > All, > > > > First question: Is anyone out there using SRMS in > > ITSM 7? > > > > > > > > If you are here's my issue: > > > > I set up a Work Order Template and a Task Template > > and associated the > > Task Template to the Work Order Template. > > > > Yet when I try and use the Request I get the > > following error: > > > > Error Code: 1440853 > > > > ARCreateEntry - No work order manager group could > be > > found. Manually > > select a group from the menus. If no group with an > > individual in the > > functional role of work order manager is defined, > > notify your System > > Administrator. > > > > > > > > I looked at the Work Order and Task Templates and > > they have the correct > > Support Group set as the Assignee. That Support > > Group has me as well as > > one other person set as the Work Order Manager. > > > > I have looked at everything and it looks correct. > > > > Any thoughts on what might be causing this? > > > > > > > > ARS 7.0.1 Patch 4 > > > > ITSM 7.01 Patch 4 > > > > MS Sql Server 2000 > > > > Microsoft 2003 > > > > > > > > Thanks, > > > > Matthew > > > > __20060125_______________________This posting was > > submitted with HTML in > > it___ > > > > > ________________________________________________________________________ > _______ > > UNSUBSCRIBE or access ARSlist Archives at > > www.arslist.org ARSlist:"Where the Answers Are" > > > > > > > > > ________________________________________________________________________ > ____________ > Take the Internet to Go: Yahoo!Go puts the Internet > in your pocket: > mail, news, photos & more. > http://mobile.yahoo.com/go?refer=1GNXIC > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org ARSlist:"Where > the Answers Are" > > ________________________________________________________________________ _______ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org ARSlist:"Where the Answers Are" > ________________________________________________________________________ ____________ Be a better Heartthrob. Get better relationship answers from someone who knows. Yahoo! Answers - Check it out. http://answers.yahoo.com/dir/?link=list&sid=396545433 ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
