Hi Melanie, We have 4 different approval processes and they vary slightly based on several different things. In the config change approvals form we have something like 35 records for the various mappings. You either have to be very general and hope it catches everything (i.e. map the process to a change type or a impact, etc) or be very specific; whereby each approval mapping has a value selected in virtually every field. We chose the latter of the two options to ensure that no changes sneak by the approval process. Cheers! Eli
________________________________ From: Action Request System discussion list(ARSList) on behalf of Melanie Snayer Sent: Tue 9/25/2007 11:26 PM To: [email protected] Subject: Change Management v7 Approvals ** Hi Listeners We are in the process of implementing Change Management v7 and have even created three more approval processes (this client's pretty stringent about control). We have now come to the point where we have to configure approval mappings for all of these approval processes and are not quite sure how detailed they should be. I know that the approvals can be configured based on various different criteria e.g. Impacted areas, Operation Cat, Product Cat, etc. Now this (approval criteria) is quite a bit of information to consider so I would like to know what other organisations have base their approvals on, i.e. how detailed they are and how it seems to be working for them. Any info would be greatly appreciated. Thanks & Kind Regards Mel __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
