DJHuang
You should be able to track it by adding a Date/Time field to the
form and a Filter with a Set Fields action. The Filter would have a run if
of ('DB.Status' = "Pending" AND 'Status' != 'DB.Status'), and the Set
Fields would enter $TIMESTAMP$ into the newly created Date/Time field. You
can then run your report off the Status History for Pending Time against
the newly created Date/Time field.(Embedded image moved to file: pic21126.gif)Countrywide James Van Sickle Remedy Developer IT - Remedy Development http://www.countrywide.com DJHuang <[EMAIL PROTECTED] M> To Sent by: "Action arslist@ARSLIST.ORG Request System cc discussion list(ARSList)" Subject <[EMAIL PROTECTED] [ARSLIST] Need a way to measure the ORG> duration of pending status without SLM. 09/27/2007 10:20 AM Please respond to [EMAIL PROTECTED] RG ** Hi Listers, I would like to find a way to measure or calculate how long the incident ticket stayed under status "Pending". AFAIK, there's only a time stamp when a ticket enters pending, such as Status History.Pending.Time but not for exiting pending. I've managed to calculate how long it took from "New" to "Resolved" for resolution time but still need to remove the pending duration. Is there anyone could kindly give me a hint or a approach how to do it? Thanks. DJHuang __20060125_______________________This posting was submitted with HTML in it___ ====================================================================== Confidentiality Notice: The information contained in and transmitted with this communication is strictly confidential, is intended only for the use of the intended recipient, and is the property of Countrywide Financial Corporation or its affiliates and subsidiaries. If you are not the intended recipient, you are hereby notified that any use of the information contained in or transmitted with the communication or dissemination, distribution, or copying of this communication is strictly prohibited by law. If you have received this communication in error, please immediately return this communication to the sender and delete the original message and any copy of it in your possession. ====================================================================== _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
<<attachment: pic21126.gif>>
