On a reporting aspect, I'm not sure if we would report on the OLA
Rules themselves. Maybe we will, maybe we wont I can't say for sure.
The only report I can think of is a list of the current ola rules in
the system. I do agree that for reporting purposes you would want
static data and not dynamic.
I am very new to Remedy so I haven't experienced that much besides the
adding/modifing of forms and workflow. Haven't even touch vendor
forms.
I do think of the ars programming structure as limiting because I've
had so much freedom in the past and now I'm restricted to a modified
SQL structure in the admin tool. Though I'll admit that the admin
tool does a lot in the background and I'm not very fluent in the SQL
language but I can get around. I have not had the chance to develop
any java stuff for Remedy yet as I'm not quite sure how to incorporate
it into the User tool, or the Admin tool, if that is possible.
It's hard for me to visualize a remedy form as a complete object
Carey, though a little more easier if you place the form inside an
application as only there you can limit visible forms. This whole
database OO concept is a little difficult for me to conceptulize as
I'm used to:
public class myObject inherits Object {
public myObject instance;
private Queue<int> myQueue;
private myObject() {}
};
Guess I just need it spelled out for me lol. My initial reason for
the question was to limit the amount of copied data between each form.
I was just thinking that in a normalized table this would be a little
easier to maintain as then each user would not have to modify every
rule that has that group.
Getting back to my scenario, I think that OLA Rules that specify the
timers and everything wouldn't need to be reported on by anyone but
the OLA Violations that occur would. I was just having a hard time
drawing it out in my head and on paper as to me, it doesn't seem like
Remedy makes it very easy to do but doable.
I think I have figured out my scenario and how to implement it. I
agree that there is more potential in Remedy that I don't realize yet
as I haven't had the time to experiment. Just by listening to the list
and reading the articles has me exited for what can be done.
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