I don't know if you're going to get the most...er...*objective* advice here on the ARSList if you're looking for a solution that *isn't* ARS based, but what the heck--I'll contribute.
Have you looked at Eventum? Eventum is a free issue/bug tracking system that sports a MySQL backend. And of course there are the traditional commercial offerings (and Remedy competitors): Track-It, Footprints, Heat, etc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Frank Caruso Sent: Friday, September 28, 2007 9:05 AM To: [email protected] Subject: ARS Helping Out The Little Guy ** I am working with a client who is looking to move off of their open source CRM application. They have some users who are pushing the company to purchase Remedy but the the expense of the Remedy products is an issue. They have looked at the ITSM suite and feel that in a few years they would need all of the functionality that it offers. Right now they would prefer to make a smaller move and get a Remedy application running for as little investment as possible. Their current solution does some pretty basic call tracking. Their biggest hang up is that it is ONLY web based and slow. It is also fairly cumbersome to make code changes. What I am looking for is any suggestions on how this could company could proceed without having to shell out 30-40K for an ARS server and a few licenses. Thank you in advance for your suggestions/thoughts. Frank __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
