With the assistance of Remedy Support I was able to get the reporting function to work and can now look at the pre-made Crystal Reports in Remedy. I have been asked to pull down into a report the number of calls we received per month and their *Item classification (basically how many of each type of call we received per month) over a 12 month period.
I started with September of a year ago and queried up all the cases. Then went to start creating my report. I cannot seem to get it to count each Item group even though I asked it to group on Item- and even if I could I can tell this report is going to be darn ugly. Anyone have any advice on a better way to create reports out of Remedy? Are there some prebuilt reports somewhere I could download? How are others pulling their report data out of Remedy? I remember back in the Remedy User 4.5 days I could get some pretty good looking reports. I just don't see anything in the present user tool. Thanks, Brad AR Server OS: Windows Server 2003 ARServer: 6.1.3 Helpdesk version: 5.6 Oracle 10 on a remote database Windows Vista workstation in my office (that is why I'm using UT 7.1) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
