Hello all, Has anyone seen where a single escalation fires and creates matching tickets where the only difference is the Request ID? In the logs, it shows the escalation firing, doing a push to ITSM (Help Desk), does a return setfield back into the original form that a second setfield changes the value which triggered the escl firing in the first place, then immediately there after, with no escalation fire a second Help Desk Desk ticket is created with a sequential requestID.
This is in a server group, but I have confirmed that the escalations are
only firing on one of the 3 servers.
ARS 6.3, CSS 5.01, ITSM 6.0, Solaris 5.9, Sybase 12.5.3.
C
Christopher H. Pickering
Remedy System Administrator
Premiere Global Services, Inc.
100 Tormee Drive
Tinton Falls, NJ 07712
732.389.3900 X2411/800.333.0568 X2411
[EMAIL PROTECTED]
www.premiereglobal.com <http://www.premiereglobal.com/>
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the
Answers Are"
<<PGISigBlock.gif>>
<<Glacier Bkgrd.jpg>>
