Hello Listers,
I recently got a call from our Help Desk that work info entries on incidents were disappearing. After looking at the HPD:WorkLog form, we noticed that some of the entries have had their status set to Delete. I turned on the escalation and filter logs but haven't seen anything come across yet that is setting this. I browsed the filters in the admin tool and found one called HPD:WLG:SetStatus_500 that sets the Work Info status to Delete when 'z1D Previous Operation' = "CREATE" (fires on submit to HPD:WorkLog). There is also an else action to set the status to enabled. The question is, does anyone know what workflow is setting z1D Previous Operation? So far my logs haven't come up with anything, but the problem isn't occurring regularly. Thanks, -Matt ARS 7.0.01 ServiceDesk 7 MSSQL2005 Windows2003 Matthew C. Gayford Technology Research & Development Information Technology Systems Division University of North Carolina Wilmington (910) 962-7177 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
