Thanks for all the help guys. J.T., Ya that was suggested and the Web is definitely an option, as that's simply building the URL (using the F1=xxxx&mode=Query stuff). However, the Customer kind of wants it to open the user tool. So maybe what Mark Worley suggested is the way to go. Of course it might not be an issue, as we are really trying to get it to launch from a Report, that will remain open and won't close.
Either way, thank you all for your help and suggestions. Matt -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davies, J.T. Sent: Wednesday, October 03, 2007 4:17 PM To: [email protected] Subject: Re: Opening the User tool via VB? Guess that's what I get when I blink. :) Matt, I don't suppose Mid-Tier is an option for you, is it? -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, October 03, 2007 1:58 PM To: [email protected] Subject: Re: Opening the User tool via VB? The issue with this... Aruser /user="Demo" /password="remedy" Or Aruser -user="Demo" -password="remedy" ...is that he wants to open a specific form. This will open the UT, but not the form he wants. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Davies, J.T. Sent: Wednesday, October 03, 2007 3:49 PM To: [email protected] Subject: Re: Opening the User tool via VB? ** Hi Matt, I could see why the first scenario did that. It's the VB app that has a handle on the called app, so when your app closes, so do all processes spawned from it. In the second...somethings missing and I can't place my finger on it, but, to answer your question, according to the KB: For example, the syntax to start BMC Remedy User with a login name and password is: Aruser /user="Demo" /password="remedy" Or Aruser -user="Demo" -password="remedy" That might/should work. J.T. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Perrault Sent: Wednesday, October 03, 2007 1:22 PM To: [email protected] Subject: Opening the User tool via VB? ** All, I'm trying to create a VB script to Open the User tool, Login, and Open a form. I was able to pull some of the examples. But they don't work. Here's what I tried: Dim App Dim ARForm Dim sessionId Dim Description Set App = CreateObject("Remedy.User") sessionId = App.Login("Login Name","Password",False) Set ARForm = App.LoadForm(sessionId,"Server_Name", "Form Name","entry_Id",4,True) Well, all that does is, open the Tool, Login, open the form, and then the user tool exits/closes. I want the User tool to stay open and not close. So I tried this: dim objShell Dim App Dim ARForm Dim sessionId set objShell = CreateObject("Shell.Application") objShell.ShellExecute "aruser.exe", "", "C:\Program Files\AR System\User\", "open", 1 set objShell = nothing Set App = GetObject(, "Remedy.User") sessionId = App.Login("Login Name","Password",False) Set ARForm = App.LoadForm(sessionId,"Server_Name", "Form Name","entry_Id",4,True) Well, that launches the User Tool, but doesn't login. So I'm wondering if there's a way to pass the login credentials via the command line? If anyone has any other suggestions on how to do this I would appreciate it. Thanks, Matt __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
