Chris, Well... kind of...
It appears that the blob values (like Diary fields) are fetched asynchronously when compared to the rest of the data for the entry. So the icon on the field may not get the right icon. But I have seen an "empty" diary icon actually show data. :) I have not seen it not show the data. Maybe the user needs to be more "patient" before trying to open the diary field? (To try to allow the asynchronous process to finish.) However, it might also be that there is some special character that is causing the issue in those 50k characters too. :) Maybe there is some special case where you have some kind of "invalid html" value in the diary that is the problem on the browser? (AKA: Maybe the browser has the data, but fails to actually display it for some browser reason?) I know that does not fix the problem, but maybe it helps knowing about part of the issues. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On 10/4/07, Chris Locke <[EMAIL PROTECTED]> wrote: > ** > Good afternoon, Listers - > > We are running Remedy Mid-Tier 6.3 on Sun Solaris 10, Servlet Exec 5.0. > We're using Oracle 10g with Unicode dataset. > > We have a customized help desk app with a diary field for notes. A user > complained that his notes weren't being displayed for one of his help desk > tickets. > > Sure enough, the diary icon looked like an empty book, indicating that there > were no notes. Clicking on the icon showed an empty table of diary entries. > When I logged into the user tool, the diary entries were displayed. > > There were about 50,000 characters in the diary field, which we verified > wasn't the problem (we created a ticket with 80,000 characters in the diary > field and they were displayed). > > Has anyone come across this issue before? > > Thanks, > Chris Locke _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
