David, There was a Helpdesk Express. It was packaged with a version of Oracle as I recall, all on one cd. It and the 4.x versions of the full Helpdesk product came with 3 licenses that matched up to the 3 that comes with the server. I think I still have the cd around here somewhere....
Tim -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Easter, David Sent: Thursday, October 04, 2007 4:01 PM To: [email protected] Subject: Re: Competitors to Remedy ARS? 2000 record limit on unlicensed servers > The Remedy Helpdesk Express You are probably thinking of the Small Business Edition of Help Desk, which is a different topic completely. The Small Business Edition had it's own license (which is informally called a dedicated server license) that restricted the use of AR System to only that application through technical means. The dedicated license itself defines the number of fixed and floating users available. An unlicensed server is just that - unlicensed. It cannot be used to support a commercial product. It is intended for use in trials, demos, and proof of concepts. It could theoretically be used for individual personal use if you stay within the boundaries already defined (3 fixed users, 2000 records per form, etc.) Thanks, David J. Easter Product Line Manager BMC Software AR System - BMC Service Management Business Unit +001 (408) 571-7384 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Misi Mladoniczky Sent: Thursday, October 04, 2007 12:45 PM To: [email protected] Subject: Re: Competitors to Remedy ARS? 2000 record limit on unlicensed servers Hi David, Could you enlighten us about areas where an unlicensed server would be allowed? The Remedy Helpdesk Express (I think it was called) used ARServer 4.5 or 5.0 (I think...), and you were allowed to use it to its limit of 3 users and 2000 records per form. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. > >> Note that I do not know yet if 7.1 has changed any of this. > > AR System 7.1.00 did not change how licenses or licensing works. It > only changed the need for license keys and added self-reporting > capabilities. > > Thanks, > > -David J. Easter > Sr. Product Manager, Service Management Business Unit BMC Software, > Inc. > > The opinions, statements, and/or suggested courses of action expressed > in this E-mail do not necessarily reflect those of BMC Software, Inc. > My voluntary participation in this forum is not intended to convey a > role as a spokesperson, liaison or public relations representative for > BMC Software, Inc. > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Ben Chernys > Sent: Thursday, October 04, 2007 8:29 AM > To: [email protected] > Subject: Re: Competitors to Remedy ARS? 2000 record limit on > unlicensed servers > > It's a maximum of 2000 at any given time. Insertion is not permitted > into a form if that form has 2000 or more records. Deletion of > records will permit insertion once the current total number of records > is reduced to under 2000. > > Note that I do not know yet if 7.1 has changed any of this. Up until > 7.0.x this was always the case. The Administrator's related workflow > always failed on unlicensed servers because of this limit. > > 3 fixed licenses, 0 floating. No ARS app licenses. > > Ben > >>----- ------- Original Message ------- ----- >>From: "Watson, Benjamin A." >><[EMAIL PROTECTED]> >>To: [email protected] >>Sent: Thu, 4 Oct 2007 08:19:06 >> >>I could see an unlicensed server using e-mail approach the 2000 record >>limit on the e-mail form fairly easily. >> >>I suppose you could delete old records? I guess that begs refinement >>of the max record limit on an unlicensed Remedy install. >> >>Is it 2000 records at any given time, or 2000 records for the entire >>history/life of the form? >> >>Ben >> >>-----Original Message----- >>From: [EMAIL PROTECTED] >>[mailto:[EMAIL PROTECTED] On >>Behalf Of L. J. Head >>Sent: Thursday, October 04, 2007 9:59 AM >>To: [email protected] >>Subject: Re: Competitors to Remedy ARS? >> >>Unlicensed server can do Email >> >>-----Original Message----- >>From: Action Request System discussion >>list(ARSList) >>[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec >>Sent: Thursday, October 04, 2007 8:46 AM >>To: [email protected] >>Subject: Re: Competitors to Remedy ARS? >> >>I require the email functionality. >> >> >>Sent via BlackBerry from T-Mobile >> >>-----Original Message----- >>From: "Opela, Gary L Contr OC-ALC/ITMA" >><[EMAIL PROTECTED]> >> >>Date: Thu, 4 Oct 2007 09:36:35 >>To:[email protected] >>Subject: Re: Competitors to Remedy ARS? >> >> >>Just install an unlicensed version of remedy. I think it allows you up >>to 1000 records creation, and 3 user licenses. This is good practice >>too to hone your remedy development skills, so you benefit in your job >>as well. >> >>Now, if you are deploying/selling this application to end users, I'm >>not sure how that would play in with remedy's licensing model. So, if >>you are not going to be the only one using it, then this might not >>work. >> >>Thanks, >> >> >>Gary Opela, Jr >> >>Sr. Remedy Developer >> >>Leader Communications, Inc. >> >>405 736 3211 >> >> >>-----Original Message----- >>From: Action Request System discussion >>list(ARSList) >>[mailto:[EMAIL PROTECTED] On Behalf Of Cupp, Michael E CTR USAF >>AFRL/RYOD >>Sent: Thursday, October 04, 2007 9:17 AM >>To: [email protected] >>Subject: Re: Competitors to Remedy ARS? >> >>Sorry for jumping in there....this seems interesting to me as well..... >>:) >> >>-----Original Message----- >>From: Action Request System discussion >>list(ARSList) >>[mailto:[EMAIL PROTECTED] On Behalf Of Timothy Powell >>Sent: Thursday, October 04, 2007 10:09 AM >>To: [email protected] >>Subject: Re: Competitors to Remedy ARS? >> >>How many users? >> >>-----Original Message----- >>From: Action Request System discussion >>list(ARSList) >>[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec >>Sent: Thursday, October 04, 2007 9:12 AM >>To: [email protected] >>Subject: Re: Competitors to Remedy ARS? >> >>Largest form would be less than 2500 row, probably less than 1000 >> >> >>Sent via BlackBerry from T-Mobile >> >>-----Original Message----- >>From: "Pickering, Christopher" >> >><[EMAIL PROTECTED]> >> >>Date: Thu, 4 Oct 2007 08:15:10 >>To:[email protected] >>Subject: Re: Competitors to Remedy ARS? >> >> >>How much data would you expect the system to hold? >> >>Chris Pickering >> >>-----Original Message----- >>From: Action Request System discussion >>list(ARSList) >>[mailto:[EMAIL PROTECTED] On Behalf Of Alec Alec >>Sent: Wednesday, October 03, 2007 5:58 PM >>To: [email protected] >>Subject: Competitors to Remedy ARS? >> >>Are there any less expensive, freeware, open source, etc. competitors >>to the Remedy ARS product? >> >>I have a small home project that I would like to complete, but can't >>afford ARS for home. I am looking only for the >>engine, no attached HD >>app, etc. >> >> >>Thanks! >>Alec ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
