Cheeti, that's far too open a question to be answerable.  It depends on a
number of major factors on which we have no knowledge, like to what degree
the company wants to use the software as it is, vs. customizations, or how
they want the Company and/or the Support organization structured.  There
could be zero required customizations, there could be lots, or somewhere in
between.

I think perhaps you should ask questions like that to the organization
before you ask them to us.

Rick

On 10/9/07, Cheeti <[EMAIL PROTECTED]> wrote:
>
> ** Hi All
>
> Good Day....
>
> Please can any one explain, what type of Customizatin/Custom development
> will happen in an organization, if it is implementing ITSM suite (Service
> Desk/Change Management/Asset Management/SLA) especially for Telecm, Finance
> & Insurance domains.
>
> Thanks & Regards,
> Cheeti
>

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