Multi-tenancy uses field 112 to hold the groups/individuals that have permission to view the specific ticket. If you review the section in the Admin Help file concerning implementing field 112 you will gain most of the knowledge you will need.
-----Original Message----- From: Barber, Dave <[EMAIL PROTECTED]> To: [email protected] Sent: Tue, 9 Oct 2007 9:43 am Subject: ITSM 7 multi-tenancy implementation ** All, ? I'm looking at ways of getting multi-tenancy support on our custom apps that are running on our V7 box, and am looking at the nuts and bolts of the BMC multi-tenancy implementation - if possible it would be preferable to use the BMC functionality rather than start our own from the ground up. ? I've been browsing to see if there is any documentation floating around, but none appears to be readily available. ? Does anyone here have links to anything, or any hints/tips/suggestions? ? Regards Dave ? Please consider the environment before printing this e-mail or its attachments. This e-mail (and any attachments) contains information, which is confidential and intended solely for the attention and use of the named addressee(s). If you are not the intended recipient you must not copy, distribute or use it for any purpose or disclose the contents to any person. If you have received this e-mail in error, please notify us immediately at [EMAIL PROTECTED] The information contained in this e-mail (and any attachments) is supplied in good faith, but the sender shall not be under any liability in damages or otherwise for any reliance that may be placed upon it by the recipient. Any comments or opinions expressed are those of the originator not of NTT Europe Ltd. unless otherwise expressly stated. ? NTT Europe Limited is a company registered in England and Wales with company number 2307625. Registered Address: NTT Europe Ltd. 3rd Floor, Devon house, 58-60 St. Katharine's Way, London, E1W 1LB, UK. Telephone +44-20-7977-1000. Facsimile +44-20-7977-1001. Website Link: http://www.ntteurope.com ? __20060125_______________________This posting was submitted with HTML in it___ ________________________________________________________________________ Email and AIM finally together. You've gotta check out free AOL Mail! - http://mail.aol.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
