There are several reasons that an organization might decide to migrate to ITSM 7:
- More effective ITIL Compliance. - Functionality to allow IT to better meet the needs of the business. - A desire to use top-flight Service Management tools. - A need to prove that BMC's implementations are WAY more time and cost-effective than SAP's. - ROI on upgrade is still worth the cost and time. - Unresolved masochistic issues on part of current developer/administrator. Obviously, some of those might be more useful than others. ;-) I wish you well. Rick On 10/9/07, Luttmann, Michael W CTR USA <[EMAIL PROTECTED]> wrote: > Classification: UNCLASSIFIED > Caveats: NONE > > Listers - I humbly beseech the intelligent masses out there for some > quick talking points. Tomorrow, I am briefing my chain-of-command > (paycheck signers) on our Remedy 6.3 system and current issues. One > topic will be the "pros and cons" of upgrading ARSystem and/or ITSM from > 6.x to 7.x. > > I've done an upgrade of the server portion before, and I can handle > that. What I need would be: Why it is a good idea to attempt an upgrade > of ITSM. I have the "What's New" documents, etc., but can't find any > really good summary of what would be gained (versus pain incurred in the > upgrade/migration process) to make it worthwhile, especially in a > one-man shop. I just need bullet-type talking points. > > Quick replies would be appreciated. Thanks in advance. > > > Michael W. Luttmann > Fort Carson, CO > > [EMAIL PROTECTED] > 719.524.0514 > > Classification: UNCLASSIFIED > Caveats: NONE _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
