Hello list,
Calling all Win 2003 Remedy geeks. We are having production problems
on our win 2003, ARS 6.3 patch 14 mid-tier server.
Below is an email from my system administrator describing the
problem. If anyone has any ideas, we would sure appreciate it.
Julie
I manage the server instances for our ARS team which are the
following:
Mid-tier: W2K3/IIS6.0/ServletExec 5.0/ARS 6.3 - VMware
Application: W2K3/ARS 6.3 - VMware
Database: Oracle 9i on AIX 5.3.x
Anyway, I'm seeing the w3wp peg the CPU on the mid-tier almost every
morning, rendering the web server inoperable (even for static html
rendering). If I temporarily remove the ServletExec ISAPI filter,
static html rendering is fine and CPU utilization is normal. Re-
insert the filter and perform an iisreset - the same behavior occurs.
If I wait about 15-20 minutes (this problem occurs almost daily at
6:30 so customers aren't complaining yet) the problem clears itself
out and everything is working fine. If I monkey with it (iisresets,
rebooting, etc) the problem perpetuates itself even longer.
We're moving towards a ARS 7.1 install on new infrastructure, so I'm
hoping this will fix it - but in the meantime if anyone has run into
this (and possibly fixed it) any pointers would be greatly
appreciated.
Thanks!
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers
Are"
