Since field 112 stores only the Company ID of the assigned support group, not the Group ID, I'm assuming that I'd have to set default text values in all of the assigned group fields: Assigned Support Company 1000000251 Assigned Support Organization 1000000014 Assigned Group 1000000217 I don't think I need Assigned Group ID 1000000079 - it's in the form but not in the view, and although it is also in HPD:IncidentInterface_Create, it isn't required in order to set a manual assignment there. (I have been spending way more time in the _Create form lately than in the base HPD:Help Desk). Chris _____
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of strauss Sent: Saturday, October 13, 2007 4:06 PM To: arslist@ARSLIST.ORG Subject: Re: Incident Mgmt 7: No default Assignee Group? ** Rick, are you suggesting setting the Assigned Group field (1000000217) or the Assignee Groups field (112) in the HPD:Help Desk form to a default value of the "default group name,"? That is a pretty "fundamental" customization to the behavior of a critical field (112) in the most heavily used form in the entire ITSM suite, isn't it - especially in a heavily multi-tenancy environment? Of course, at this point I'll try just about anything to pound this POS app into submission so that we can finally implement it. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
