UNCLASSIFIED What Remedy user credentials were used when the Crystal Report was created?
To check: Open the CR application Open the report Either logon to the server to open your ODBC connection or verify the database (which will prompt for a logon) Also verify that the user has write permissions locally to the Remedy write path. This used to happen irregularly for some of our users. I fixed it by always using the Remedy credentials of an elevated user account when creating Crystal Report reports that the server runs. Sandra Hennigan OSD Enterprise Remedy Administrator Office # 703-602-2525 x251 Apparently, there is nothing that cannot happen today. Mark Twain -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of HARTWICK, SCOTT G CTR DISA JSSC Sent: Tuesday, October 16, 2007 10:31 AM To: [email protected] Subject: Re: Crystal Reports - Logon Failed (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE Other ideas: Are both of you using a Preference server? Compare the options for report server. Delete Web browser cache and stored web pages. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Green, Kathryn Sent: Tuesday, October 16, 2007 12:17 AM To: [email protected] Subject: Crystal Reports - Logon Failed ** Hi everyone, I was wondering if anyone had been able to fix this? I have seen several posts about the error but nothing that has worked for us. The full error is: An error occurred while generating the Crystal report: 0x80047e48 - Logon failed. We are running 7.0.1 (patch 1) client. I am receiving this error for 1 user (not an Admin). When I login to Remedy on his machine the report prints without any problems. If I use his account on my machine the report is fine. I have deleted all .arv & arf files and cached forms. I have also deleted and recreated his User record & I have reinstalled Remedy over the top of the current install. I have deleted the user specific files as well ie xxxxx_recent.srh. I have also found the .rpt files that relate to the report he is trying to create and deleted them off his machine. The same error occurs. Any help would be greatly appreciated. Thanks Kathryn ****************************************************************** The information in this e-mail is confidential and may be legally privileged. It is intended solely for the addressee. Access to this e-mail by anyone else is unauthorised. If you have received this communication in error, please notify us immediately by return e-mail with the subject heading "Received in error" or telephone +61 2 93357000, then delete the email and destroy any copies of it. If you are not the intended recipient, any disclosure, copying, distribution or any action taken or omitted to be taken in reliance on it, is prohibited and may be unlawful. Any opinions or advice contained in this e-mail are subject to the terms and conditions expressed in the governing KPMG client engagement letter. Opinions, conclusions and other information in this e-mail and any attachments that do not relate to the official business of the firm are neither given nor endorsed by it. KPMG cannot guarantee that e-mail communications are secure or error-free, as information could be intercepted, corrupted, amended, lost, destroyed, arrive late or incomplete, or contain viruses. KPMG, an Australian partnership, is part of the KPMG International network. KPMG International is a Swiss cooperative that serves as a coordinating entity for a network of independent firms operating under the KPMG name. KPMG International provides no services to clients. Each member firm of KPMG International is a legally distinct and separate entity and each describes itself as such. Liability limited by a scheme approved under Professional Standards Legislation. ****************************************************************** __20060125_______________________This posting was submitted with HTML in it___ Classification: UNCLASSIFIED Caveats: NONE __________________________________________________________________________ _____ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
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