No I have not yet. I wasn't even aware of this until I saw your post. I went in and looked at one of the my test Incident records in our 7.0.1 system and noticed exactly what you discovered. This is something that never caught our attention since this seems to be a new date/time field provided by Incident 7.01 that was not available before with the ITSM 5.6 application (which is the version we use currently).
Thanks Peter Lammey ESPN MIT Technical Services & Applications Management 860-766-4761 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of E. Louise van Hine Sent: Wednesday, October 17, 2007 2:57 PM To: [email protected] Subject: Re: v. 7.0.1 Incident - Estimated Resolution Date wrong Hi Peter, Did you log this as an issue with BMC ? -- Regards, Louise van Hine Quoting "Lammey, Peter A." <[EMAIL PROTECTED]>: > I caught this as well and in fact we have a Response and a Resolution > SLA applied to the Incident tickets but as you found the Due date of > the Response SLA was the date set for the Estimated Resolution Date. > > Not sure if anyone planned on reporting against this field but it does > seem odd and a bug with the incident workflow. > > > > Thanks > Peter Lammey > ESPN MIT Technical Services & Applications Management > 860-766-4761 > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of E. Louise van Hine > Sent: Wednesday, October 17, 2007 2:02 PM > To: [email protected] > Subject: v. 7.0.1 Incident - Estimated Resolution Date wrong > > My customer has reported a consistent problem where the Incident > record has the Estimated Resolution Date gets set to the Incident > Response Time, rather than the Incident Resolution Time. I have > tracked this down and the filter does indeed set this field to the Next Target date. > What I don't understand is why this always seems to be the Incident > Response Time rather than the Resolution time. Anyone seen this? > Naively I reviewed the open defects on Incident and didn't find it. It > appears to run this way OOB. > > The documentation on the Incident module states that Estimated > Resolution date should be the incident reported date plus the time > allotted by the service level agreement for resolution. > > > -- > Regards, > > Louise van Hine > > ______________________________________________________________________ > __ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > ARSlist:"Where the Answers Are" > > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
