I would just like to warn you about solving this with a frame in your index.htm that's displaying the long mid-tier URL. This is to me the solution I've liked best.
I had this solution set up a while ago, until I found out that: If two users try to create tickets at the same time, attachments could be mixed up, and added to the wrong case. We are using HelpDesk 6.0 and this was via the Remedy Requester console. I haven't talked to BMC about this, so I can't say that it's a bug, but if you are using the frame solution, Please check this out so you won't get mixed up attachments.... I haven't seen this problem after I switched over to redirect instead of frame. However I still like the frame version better... // Niklas Asplund Siemens IT Solutions and Services Sweden On 16/10/2007, Rabi Tripathi <[EMAIL PROTECTED]> wrote: > > Thanks guys, that's plenty of help. I added an index.htm on the root of > Default Web Site with the redirection in "head" section. Body simply > says..."being redirected. If you are not redirected click on this link" the > standard stuff. Works fine and gets me to midt-tier URL when I type just the > server name. > > I also have an alias (virtual path) that is mapped to a new folder I > created which has an index.htm that redirects to another midtier url. > > Now, http://midtierservername and http:/midtierservername/myalias both > take me to the right mid-tier URL. > > Thanks again. > > ----- Original Message ---- > From: Eric Cleereman (IT) <[EMAIL PROTECTED]> > To: [email protected] > Sent: Friday, October 12, 2007 3:16:08 PM > Subject: Re: Map "http://midtierservername"; to a midtier URL such as " > http://midtierservername/arsys/home";? > > Hi Rabi, > > Here's how I accomplished something similar. Our requirement was that the > Remedy page needed to have what appear ed to be a static URL in the address > bar: > - Open IIS Manager > - Drill down to Internet Information Services \ Local Computer \ Default > Web Site > - Right click Default Web Site, and select Properties > - Choose the Documents Tab > - Make sure Enable default content page is checked. Any files listed > there will be shown if they exist in a directory, rather than showing the > directory contents. If multiple files matching those names exist, the one > appearing first in that list will be the one shown. > - Click the Home Directory tab > - The path shown for Local path will be the root of your web server. > Open that path in Explorer. > - Create (or modify if one exists) a default content page. > - Embed the remedy content within an IFrame, similar to the following: > > > > > ____________________________________________________________________________________ > Be a better Globetrotter. Get better travel answers from someone who > knows. Yahoo! Answers - Check it out. > http://answers.yahoo.com/dir/?link=list&sid=396545469 > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
