Hello, Pardon and correct me for typo or poor grammar if there's any. I have similar situation but need to calculate based on user's site. But I think it's not that different.
You can create a form, keep the mapping in the form like: Priority=High, ETA=1hr, EstResolved=2hr, something like this. Then you need to compose a filter to calculate and push the value. 1. Create a filter when priority is modified or has been set a value. 2. Use the value of Priority as keyword, lookup in the form you just created, you get the ETA and EstResolved factor accordingly. 3. Use Application-Bus-Time-Add sort of functions to calculate the real ETA EstResolved date/time. 4. Push the calculated value back to the incident ticket. Hope this could help a little bit. DJHuang 2007/10/18, Ri Mez < [EMAIL PROTECTED]>: > > Hi Everyone, > > I've a situation right now where the IT Mangers are requesting that > Remedy be able to calculate the estimated resolution date > automatically based on the priority of an incident. As far as I know > this functionality is completely missing from Remedy. > > Does anyone have any experience with this type of requirement? If so > how were you able to provide it? > > The only thing I can think of right now is tying in the Service Target > of the incident to the "estimated resolution date" field. > Unfortunately I'm not sure how to tackle this. > > All feedback and comments would really be appreciated. > > thanks, > Richard > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where > the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
