Look through the email docs under troubleshooting and run the batch mode. Don't forget to logon to the server with the NT account. This should tell you what error's you are getting. Sometimes this can at least be a temporary workaround.
Steve On 10/22/07, Pargeter, Christie <[EMAIL PROTECTED]> wrote: > > ** Outlook MAPI > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Baxter, Andrew > *Sent:* Sunday, October 21, 2007 6:52 PM > *To:* [email protected] > *Subject:* Re: Urgent - Cannot Get Emails to Send / Receive > > ** What are you using for your email transport? Outlook? SMTP? > > Thanks, > Andrew Baxter > Manager, Information Technology > > ------------------------------ > *From:* Jason Miller > *Sent:* Sun 10/21/2007 9:43 PM > *To:* [email protected] > *Subject:* Re: Urgent - Cannot Get Emails to Send / Receive > > ** > > Is the email service running as a domain user with permission to the > mailbox? > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Shafqat Ayaz > *Sent:* Sunday, October 21, 2007 1:23 PM > *To:* [email protected] > *Subject:* Re: Urgent - Cannot Get Emails to Send / Receive > > > > ** > > Christie > > check the email account and the permissions again. this surely means that > the ARS server is not contacting the email server. check whether the entries > in the config form are properly configured and the passwords are there. But > then this should have created errors in the error form, for example unable > to log into the Mail server etc. > > Did the install go ok? worst comes to worst, maybe a re-install of the > email engine?? > > > > shafqat > > *"Pargeter, Christie" <[EMAIL PROTECTED]>* wrote: > > ** > > There are 132 emails waiting to go out & 1 to come in. I am not seeing > anything in the Email Error Form or the Email stderr.log file. > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Shafqat Ayaz > *Sent:* Sunday, October 21, 2007 10:22 AM > *To:* [email protected] > *Subject:* Re: Urgent - Cannot Get Emails to Send / Receive > > ** > > Christie > > can you create an entry in the email form and see if it goes out, or if it > generates an error. > > > > thanks > > > > shafqat > > *"Pargeter, Christie" <[EMAIL PROTECTED]>* wrote: > > ** > > 1. Yes, I was able to send and receive emails on this account on Friday on > my old ARS 5.2.1 server. Also, I did test this server last month to make > sure it could send emails. At that time I was getting some Java errors. I > got Remedy to tell me where to increase the memory java uses and it worked. > Now it doesn't. > > > > 2. Nothing in the AR System Email Error Logs form. > > > > Thank you for asking even basic stuff...I have no idea where this could be > broken. > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Shafqat Ayaz > *Sent:* Sunday, October 21, 2007 10:05 AM > *To:* [email protected] > *Subject:* Re: Urgent - Cannot Get Emails to Send / Receive > > ** > > Hi Christie > > some basic things to check, I am not sure whether you have checked these > or not, your email does not say > > > > 1. can you open Outlook on the server and send and recieve a message with > the account you have set up? > > > > 2. check the email forms, especially the error form, this will give you an > idea about what is going on. Any errors there? > > > > Kind Regards > > > > shafqat > > *"Pargeter, Christie" <[EMAIL PROTECTED]>* wrote: > > ** > > I have a brand new NT 6.3 server that I just put into production on > Saturday. But my system is not sending or receiving emails. > > > > The Email service is starting properly...no error messages. Any ideas? > > > > > > NOTE: I have moved to a new office. My new phone number is: 503-574-3571. > > ____________________________________________ > *Christie Pargeter * > *Weyerhaeuser ** **Documentation & Training* > mailto:[EMAIL PROTECTED]<[EMAIL PROTECTED]> > > * **Portland, OR* > > tel: 503-574-3571 > fax: 253-928-1072 > > > > __20060125_______________________This posting was submitted with HTML in > it___ > > > > *Shafqat Ayaz* > > "Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh > Uncontrollably, And Never Regret anything that made you Smile.." > > __________________________________________________ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam protection around > http://mail.yahoo.com __20060125_______________________This posting was > submitted with HTML in it___ > > __20060125_______________________This posting was submitted with HTML in > it___ > > > > *Shafqat Ayaz* > > "Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh > Uncontrollably, And Never Regret anything that made you Smile.." > > __________________________________________________ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam protection around > http://mail.yahoo.com __20060125_______________________This posting was > submitted with HTML in it___ > > __20060125_______________________This posting was submitted with HTML in > it___ > > > > *Shafqat Ayaz* > > "Break the Rules, Forgive Quickly, Kiss Slowly, Love Truly, Laugh > Uncontrollably, And Never Regret anything that made you Smile.." > > __________________________________________________ > Do You Yahoo!? > Tired of spam? Yahoo! Mail has the best spam protection around > http://mail.yahoo.com __20060125_______________________This posting was > submitted with HTML in it___ > __20060125_______________________This posting was submitted with HTML in > it___ > __20060125_______________________This posting was submitted with HTML in > it___ > __20060125_______________________This posting was submitted with HTML in > it___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
