...Or ExpertDesk, http://www.expertdesk.com for that matter...On ITIL compliance see: http://www.expertdesk.com/en_US/ITILcompliant.html.
(Yes there are more OTB AR System apps out there!) Hugo On 10/24/07, Gidd <[EMAIL PROTECTED]> wrote: > > ** Stan, > > Where in your reply is there a Yes or No ? > > The fact that you are running on ARS does not imply ITIL anything. Those > of us that have been through > ITIL verification and *actually* have a PE verified solution can attest to > the fact that compliance is attainable, > apparently you have not. > > You are sending the wrong message here and your diatribe is a disservice > to any potential customers that are looking > for a true ITIL verified solution. > > For a real alternative to an PE verified ITIL Compliant solution I would > suggest your customers that a look at what we can > offer instead: > > http://www.buoyantsolutions.net/ESS.html<http://www.buoyantsolutions.net/essaw.htm> > > > Regards...Gidd > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Stan Feinstein > *Sent:* Wednesday, October 24, 2007 6:39 AM > *To:* [email protected] > *Subject:* Re: Project Remedies will be at BMC UserWorld Vancouver. > > ** > > Hi Gidd, > > > > When you read *Service Strategy*, the first book in the ITIL V.3. series, > the first topic discussed on page 3 is transaction costs. Simply stated, > and the authors go into more detail starting on page 97, you want to know > the cost for each request. We know that there are 3 types of requests: > small ones, medium-sized ones and large ones (i.e. projects). There are 3 > elements of cost: resource cost i.e. time, expenses and asset cost. > > > > Since our ActionProgram Manager runs on the AR System server and includes > time and expense tracking functionality for all Remedy-based tasks: help > desk tasks, change tasks, project tasks (which are all related to requests) > and "other" tasks not related requests, if you are using Remedy's Asset > Management system (or a home-grown AR System-based asset mgt system or an > asset mgt. system from another vendor that you have integrated with the AR > System), you have all costs in one system. The costs are tracked at the > task level and you can relate each task to a request. If you associate a > revenue figure with the request (for example, the cost to install a PC is > $100), since you also have the cost, you can approach a P&L statement for > each request, and summarize to each type of request. Since you know who the > requestor is and the Business Unit they work for, you can also approach a > P&L statement for each business unit IT is serving. We call this a Demand > Management or Service Request Management Framework, and you can find a > datasheet about this on our home page (www.pri-us.com) or call me and I > can discuss it with you and demonstrate it if you like, or come to > UserWorld. The datasheet has a helpful diagram showing all of this in more > detail. > > > > By the way, if you do this, you also know what each person in IT is > working on. This is Resource Mgt. at the detailed level. Our IT Project > Portfolio Manager covers resource mgt. at a skills (macro) level. > > > > And this is why you want an integrated solution rather than a group of > disparate products. Disparate products will then require the timely and > expensive integration project to bring all the data together, so that's why > I say that getting MS Project Server or any other PM system for that matter > is like shooting yourself in the foot. It takes you away from understanding > transaction costs rather than helping you understand transaction costs. > > > > This is what the authors of *Service Strategy* are talking about, and this > is what our solution addresses. That's all I'm implying. > > > > And by the way, thanks for asking. > > > > Stan > > > > > > ----- Original Message ----- > *From:* Gidd <[EMAIL PROTECTED]> > *Newsgroups:* public.remedy.arsystem.general > *To:* [email protected] > *Sent:* Tuesday, October 23, 2007 8:24: PM > *Subject:* Re: Project Remedies will be at BMC UserWorld Vancouver. > > ** Stan, > > Are you implying that your solution is ITIL compliant? or ITIL Version 3 > compliant for that matter ? > > > Regards...Gidd > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Stan Feinstein > *Sent:* Tuesday, October 23, 2007 12:01 PM > *To:* [email protected] > *Subject:* Ad: Project Remedies will be at BMC UserWorld Vancouver. > > ** > > Hi everyone, > > > > If you are attending BMC UserWorld next week, please look me up. I will > be in Kiosk 30 on the exhibitor floor, and demonstrating our Remedy-based IT > Governance Suite, which includes IT Project Portfolio Manager and > ActionProgram Manager, and our Demand Management suite, which also includes > Service Manager. > > > > 2 new white papers are on our home page, www.pri-us.com. One is on ITIL > Version 3 and Managing Transaction Costs. The other is on Leveraging > Investments: in Remedy as well as in your IT Governance Suite. It is > sub-titled: You Could License a Standalone IT Governance Suite, But Why > Would You Want To. Taking off on David Letterman, it lists many more than > 10 reasons for using an integrated solution. > > > > The other white papers are on Aligning Resources and Business Priorities, > and Bug Reporting, which an example of a cross-application, cross-department > process that becomes trivial to develop and implement when using an > integrated solution. > > > > I look forward to seeing you in Vancouver. It should be a lot of fun. > > > > Stan > > > > Stan Feinstein > > President > > Project Remedies Inc. > > www.pri-us.com > > 310-230-1722 > > > __20060125_______________________This posting was submitted with HTML in > it___ __20060125_______________________This posting was submitted with HTML > in it___ > > __20060125_______________________This posting was submitted with HTML in > it___ > __20060125_______________________This posting was submitted with HTML in > it___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
