Earlier someone had mentioned they were having thread issues during an Incident install. We just resolved some thread issues while installing CMDB 2.1.
Turns out that having Development Cache mode on doesn't play well with having Escalations disabled. If Dev Cache mode is on, the server assumes that the escalation thread will be present. Took BMC support two weeks to figure this out. At least they finally did. During the course of this install we found two document defects that caused us problems: - Admin Only Mode - Docs say to turn it on for performance improvements. It needs to be off ( Defect ID SW00256289). - Escalations Disabled - Docs say to disable escalations. If you have Development Cache mode on (another document recommendation), then having the escalations disabled will cause thread issues. Just thought I'd throw that out there in case it helped anyone. We're on AIX, but I don't think that was a factor. Thad Esser Remedy Developer "Argue for your limitations, and sure enough, they're yours."-- Richard Bach ***IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature.*** _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
