Steve, Have you tried adding ar.domain2.com to the Mid-Tier server list? You can do that from the Mid-Tier config page. Once you do that the mid-tier users will be able to connect to the Mid-Tier server using that load balancer name.
Joe D'Souza -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of Steve Burke Sent: Thursday, October 25, 2007 7:55 PM To: [email protected] Subject: Requester Incident Receipt Confirmation Hello list, We are having a (environmental) problem with the URL thats embedded in the "Requester Incident Receipt Confirmation" notification in ITSM 7 and hope someone here may be able to help us. We have two AR servers (ar1 and ar2) that are part of a "local" management domain (domain1.com, dont ask why...), and sit behind a load balancer (users connected to ar.domain2.com). The problem is that the receipt confirmation email messages being generated from the notification go out in the format: http://midtier.domain2.com/arsys/servlet/ViewFormServlet?form=NTE%3aNotifier &server=ar1.domain1.com&eid=NTS000000000000 Unfortunately the local management domain is not resolvable outside the local management domain (like I said, dont ask...), so when clicking the URL users get the: The following error(s) occurred while trying to process your request: ARERR [9280] Server not present in the configured servers list - ar1.domain.com What we really need to do is change the server=<server> part of the notification and hard code it to be ar.domain2.com. Unfortunately, thus far we have been unable to find where it embeds the URL into the notification, so have been unable to change it. Any help appreciated. AR/ITSM/Email Engine: 7.0.01 patch 002 / Windows 2003 R2 SP2 No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.503 / Virus Database: 269.15.11/1093 - Release Date: 10/25/2007 5:38 PM _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
