I know we are eating our own dog food, our Customer Care department uses ExpertDesk (ofcourse!). And yes, the detailed description field is of length 0. No rocket science there :)
On topic, I always assumed that BMC uses some form of ITSM for their support, but they do not? What about the last big upgrade, when we all moved to the ISS numbers? Hugo On 10/30/07, Carey Matthew Black <[EMAIL PROTECTED]> wrote: > > Actually... > > I think it is a simple enough observation to say.... > > If ITSM is a "leading product" for Service Management then why do they > not use it to manage their relationship with their own customers? > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
