HP Laptop running Windows XP Remedy User versions tried - 7.00.01 Patch 4 and 7.01.00. We have several users that are receiving new computers and when the install is run for the Remedy Usertool, everything installs but the Crystal Runtime. It is clicked in the options, but it never installs. Everything else runs fine. We have checked for the directories that are created for crystal and they are not being created. When the install runs correctly there is a screen that say installing Crystal Reports the takes awhile to run and this screen never appears on the install on these computers. Has anyone seen this behavior? Any ideas? Thanks
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