Thanks for your suggestions. We have totally scrapped the idea of Remedy calling the outside webservice, we have planned to provide a getList webservice to the other application to fetch data from our form. This way we are not burdening our Remedy server with escalations.
Cheers, Rakshit On 10/29/07, Hall Chad - chahal <[EMAIL PROTECTED]> wrote: > > ** > > I'm curious about the part where you said the "escalation queue gets held > up and brings down the server". > Are you saying your entire AR Server gets hung during or after a failed > web service call? > > > > I've seen this before on my dev and test servers, but never in production. > It seemed to happen randomly after certain types of connection problems to > the web service, but only if I had plugin logging enabled and > Plugin-Log-Level set to 100. If I changed the logging level or disabled > plugin logging it didn't hang AR Server. This was a while back, so I wonder > now if using Plugin-Filter-API-Threads in ar.cfg might have prevented it. > I didn't know about that at the time. > > > > This isn't helping you handle errors but if you are having server hang > issues it might help. > > > > *Chad Hall* > (501) 342-2650 > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] *On Behalf Of *Rakshit Bhandary > *Sent:* Monday, October 29, 2007 1:45 AM > *To:* [email protected] > *Subject:* WEBSERVICE > > > > ** > > Hi, > > > > In Remedy, when we call a web service of other application and if that > webservice is down for some reason, we get a error on the user end or on > server end depending on how the qworkflows are designed. What i wanted to > know is, is there a way to capture this kind of error as a exception and > take some other route. > > > > In my case, our application has a form where records are there. There is a > flag in this form to suggest firing of that record through a web service to > another application. I set that flag through a escalation Push Field action. > The problem occurs when that web service is down and escalation queue gets > held up and brings down the server. Is there a fall back mechanism? Kindly > advice. > > > > ARS 7.0.01/Sun OS 5.10/Oracle DB 9.2.0.6 > > > > Regards, > > Rakshit > > __20060125_______________________This posting was submitted with HTML in > it___ > > *************************************************************************** > The information contained in this communication is confidential, is > intended only for the use of the recipient named above, and may be legally > privileged. > > If the reader of this message is not the intended recipient, you are > hereby notified that any dissemination, distribution or copying of this > communication is strictly prohibited. > > If you have received this communication in error, please resend this > communication to the sender and delete the original message or any copy > of it from your computer system. > > Thank You. > **************************************************************************** > > __20060125_______________________This posting was submitted with HTML in > it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org ARSlist:"Where the Answers Are"
