I ran into a similar issue. What I ended up doing was creating a mostly blank html template and using only the tag #$$AR Notification Text$$#. I then copy and pasted the html code into the text for the notify field. It doesn't look pretty in the notify but it took care of my problem.
Thanks, Andrew Baxter From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mike Balogh Sent: Monday, November 05, 2007 8:51 AM To: [email protected] Subject: Re: Sending emails in HTML format ** Yep, sure do. As a matter of fact, I copied the entries exactly from another system that works properly and it still is not working on this server. It just outright refuses to recognize that the email should be encoded as HTML without me manually placing the content into the HTML Body field. ~Mike -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Shawn Stonequist Sent: Monday, November 05, 2007 8:43 AM To: Arslist Subject: RE: Sending emails in HTML format ** Mike, Just curious, do you have your template entries set to HTML? Thanks in advance for your help! Shawn Stonequist Remedy 6.3 EMNS ________________________________ From: Mike Balogh [mailto:[EMAIL PROTECTED] Sent: Friday, November 02, 2007 8:34 AM Subject: Sending emails in HTML format ** Hi everyone - I'm working with a 6.03 server and email engine to try to send a certain email notification formatted as html (as I've done many times before on other servers). I've setup html header and footer templates with attached images. And specified those header and footer templates in the approprate place on the filter that sends the notification. In addition, the message body contains content which includes html tags. When the message is sent, however, the content is only placed in the Plain Text Body field on the AR System Email Messages form. The HTML Body field is left blank. On the email client end, the html tags are still interpreted properly but the formatting is a mess and the embedded images do not display. On the AR System Email Messages form, if I create an identical email record to be sent, but copy and paste the content out of the Plain Text Body field of the original email and into the HTML Body field of the new email, the formatting is fine and the embedded images display properly when received. So my question is: How do I force the email engine to send the notification as html instead of plain text? What does it look for that would indicate that the message being sent should be formatted as html? Every other server I've ever worked with in this regard has done so without issue. Thanks in advance for any help you can provide, ~Mike --- Michael J Balogh Wingspan Systems Inc. [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
