Hello,
We have a strange problem with Remedy AR, every year when we push the clock back one hour any tickets created within that hour cannot be updated by users. There is no problem for the Administrators, or AR_Escalator or our CA Unicentre interface. When I turn on the logs we get a ARSetEntry API call failure and error 330 "You do not have write access to field." pops up in the client, but the field is a public field. We are using artime. And our system is: AR 5.1.2, Sybase 12.5 and HP-UX B.11.11 Any insight would be greatly appreciated. Rob ---- Robert Rozanski CGI-Integrated Technology Management 2480 Meadowvale Blvd., Suite 100 Mississauga, Ontario L5N 8M6 Tel: 905-858-7100 ext 7552 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
