Has anyone ever done this? I know from the Requester Console form that I can "Reopen" and "Cancel" an Incident. But how do I close an Incident from the Requester Console? I would like to be able to set an Incident to "Close" from the Requester Console (given that the Incident has been resolved already) without having to go to the Incident Management Console and executing an "Incident Closure" quick action or set the Status to "Closed" when I open the Incident.
I would like to understand why "Close" was not included. If Remedy thought of allowing "Reopen" and "Cancel" from the RQC, why did they not include "Close" as well? TIA. ~ Eli ~ http://docs.google.com/Doc?id=df5vs5vj_0fvdv72 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
