I believe the reopen date only gets set when you reopen a closed incident and
not when you reopen a resolved incident.
> Date: Tue, 6 Nov 2007 14:45:42 -0500> From: [EMAIL PROTECTED]> Subject:
> Question: ITSM 7.0 - Incident - Reopen Date> To: arslist@ARSLIST.ORG> > I'm
> wondering if anyone has encountered this issue - I have a resolved Incident>
> that I reopen, but the reopen date is not being set. > > I can't find any
> known issues on this. > > Thanks!> > T. > >
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