Hi, When I fill out Incident Request form through the Incident Management console, I MUST hit the return key whilst entering Customer/Contact data, or alternatively make use of the Search button before the Required Field Request ID will be completed.
Does anybody know why I see this behaviour ? When I look into log files such as workflow.log I see that on issueing the Return or Search button hit, fields such as Start Time and Effort time get set. If I look at the filters that are are executed on the Seach button, I find that HPD:INC:ValidateContact_061 prints the error message that I get when I try to submit the Incident without using the Return or Search keys. Run If: 'Person ID' = $NULL Error message: Select the contact by using hte Return functions or by clicking Search. The Remedy Support just tell me that this is the design but don't give any explanation. many thanks Maureen _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
