Hi Brian, I've also seen this behaviour and the following is what I found:
The external authentication we use, is case insensitive. If we take Joe User as an example, the authentication method will accept either "JoeUser" or "joeuser". However, there is only a user record on the AR System server for "joeuser". So, if he types "joeuser" along with his password, his id and password combination are authenticated and so access is provided to the AR System. Joe's user record is found and he is provided with the permissions held on his record. This is what should happen. However, if he types "JoeUser" along with his password, his id and password are still authenticated and so access is provided to the AR System. This time though, there is no corresponding user record for "JoeUser", since the AR System is case sensitive, so although he seems to have logged in correctly, he doesn't have any user permissions. The solution is to make sure to enter the Remedy account name in lowercase (or in our case, the problem was resolved when we changed our db to be case insensitive). Hope this helps. Cheers....Jo ----- Original Message ---- From: "Sokol, Brian" <[EMAIL PROTECTED]> To: [email protected] Sent: Wednesday, 7 November, 2007 2:46:52 PM Subject: Case Sensitive User IDs? ** Can someone clear this up for me as it seems to come up a couple times per year. We are using network authentication (not area ldap). Both cross reference blank passwords and authenticate unregistered users are checked. All our staff have blank passwords in the User form. Every now and then a user only gets a read license. The problem seems to occur when the user enters an ID in Remedy that does not match the case sensitivity of their network account (network account is JoeUser, Remedy account is joeuser). I am using the special field Authentication Login Name (field ID 117) which matches exactly their network ID. Any ideas why this happens? Is the Remedy user ID case sensitive? Shouldn't field ID 117 fix any problem? Is this another old bug reintroduced by my upgrade to 7.1? One other question. In the user log I am seeing Impersonated by MidTier Service when some users login? ARS/MidTier 7.1 on IIS. Thanks Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com __20060125_______________________This posting was submitted with HTML in it___ ___________________________________________________________ Want ideas for reducing your carbon footprint? Visit Yahoo! For Good http://uk.promotions.yahoo.com/forgood/environment.html _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
