Thanks all for the input - I didn't think it would be easy, and I hope that parsing the API logs isn't the best solution. I'll try tracking the Server events first, but I was hoping to be able to capture the actual API commands in some other way.
Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black Sent: Wednesday, November 07, 2007 8:02 PM To: [email protected] Subject: Re: Tracking Administrator events And another thing.... As I understand it the "Server Events" is an after the fact reporting type thing. I do not believe that if there is a failure in creating the record that the object create/change/delete would be rolled back. So while "Server Events" can be used to record some things, I would not call it "workflow" for the events in question. I hold this opinion, because the event is actually already complete and the "Server Event" data is more of an FYI than part of the process. The only way that I can think of to build this type of "Active Link" (client side logic) into the ARS development tool is to build the Admin Tool yourself. ( Or maybe the 7.5 Eclipse based tool will have enough hooks for that kind of thing. But I will not hold my breath. Maybe in v8? or v9 or...?) Then couple with that the small detail of the "Import a def file" blind spot to the details in "Server Event"s data... and I think you come to the conclusion that you need to turn on API logs and write a parser for it to get anywhere near a 100% solution. :( Good luck Rick. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Nov 7, 2007 6:01 PM, Axton <[EMAIL PROTECTED]> wrote: > There are no hooks that I know of to trigger things on open of > workflow, short of parsing the api logs. If you want to trigger on > create, delete, modify of workflow objects, you can use the server > events. > > Axton Grams > > On Nov 7, 2007 5:51 PM, Rick Cook <[EMAIL PROTECTED]> wrote: > > ** > > > > > I'm trying to execute Remedy workflow based on someone opening, > > modifying, closing, etc. Remedy forms and workflow objects. I'm > > having trouble conceptualizing how to use those actions as a workflow trigger, though. > > > > Has anyone done this before? > > > > Rick Cook ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
