Let me go one step further with this: It would be nice if BMC knew everything that was fixed in their patches.
We recently dealt with BMC's support over a floating license issue and were told that "the latest patch will fix it". When we didn't see the problem we were having in the release notes we asked about it and we told something along the lines of "not all of the fixes get listed in the release notes". I'm personally going to hold off on patch 6, and patch 5 for that matter, because of the all-in-one nature of the installer. After spending an entire day trying to get patch 5 installed on a Linux server (and having it crash said server each of 3 times and then report that it was "completed" each time) I think I'd prefer to see separate patches for each ITSM application. J.T. _____ From: Michiel Beijen [mailto:[EMAIL PROTECTED] Sent: Wednesday, November 07, 2007 3:23 AM Subject: Re: OT: ITSM 7.0 - Patch 6 ** I hear you... What I would recommend is of course running it first on a dev/test environment. You could create a user with a name like 'ITSM7Patch006' to run the installer with. This way it is pretty easy to see which workflow and fields have been touched by the installer. If you have sticked to the 'rules' which Doug Mueller set some time ago (ref: http://www.remedy.com/corporate/ron/volume02_issue01/english/article_03.htm ) and use the ardisable utility you can do a patch upgrade pretty fast. Of course it would also be nice if BMC would just add a list with touched fields and workflow in their patch... -- Met vriendelijke groet / Kind regards Michiel Beijen ______________________________________________________ MANSOLUTIONS Energieweg 60-62 3771 NA Barneveld The Netherlands Tel. +31-(0)612968592 Mail [EMAIL PROTECTED] Internet http://bsm.mansolutions.nl On 11/6/07, T. Dee < [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > wrote: I don't understand Remedy - I have run into issues with Incident and have reported them to Remedy. Remedy has identified them as known errors (SW00249109,SW00262080,SW00263933). I can not find these on their support web site. I'm told that Patch 6 will fix these issues. However, i'm also told they don't know nor do they have any documentation as to WHAT workflow they touch / update. This I don't understand - there are alot of people who customize ITSM 7 to match their needs and if Remedy has identified a bug / defect and they have a fix for it, then they should be able to provide a list of WHAT workflow they are updating / changing. This is frustrating. T. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
