Hi, we recently started having problems with our web Remedy users. When they login and try to view the notes (diary field) that have been added to their Incident, the notes are just blank. But when we view the Incident on a Remedy client tool, the notes are all there.
We tried flushing the mid-tier cache but the break-fix only works for a couple of hours and the problem reoccurs again. What could all of a sudden cause these problems? (OS: Solaris | DB: Sybase | AR 5.1 | MT 6.3) TIA. ~ Eli ~ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
