I found that there was symbolic link that was pointing to an old arsystem.cat file. Thank you
On 10/8/07, Joe D'Souza <[EMAIL PROTECTED]> wrote: > > ** Check the permissions to the cat file. The user that is used to start > the AR System services must have permissions to read this file. > ** > *Joe D'Souza* > > -----Original Message----- > *From:* Action Request System discussion list(ARSList) [mailto: > [EMAIL PROTECTED] Behalf Of *Frank Caruso > *Sent:* Monday, October 08, 2007 4:07 PM > *To:* [email protected] > *Subject:* Message not In catalog > > ** On our production server only users are getting Message not in catalog: > Message number 623. These are actually users who do not have access to > Remedy. This happens in both the User tool and MidTier. I have checked all > of the other servers and the appropriate text for a 623 is displayed. I also > checked the arsystem.cat file on each server and all of them are the same > size, time stamp and location. I tried searching the file for the error > number but it appears to be a binary file. > > Any thoughts on to resolve why I am not getting the text of the message > returned to the end users? > > Thank you > > __20060125_______________________This posting was submitted with HTML in > it___ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
