Emad,
Is this issue occurring in the Mid-Tier, in the Windows client, or both? If
it is just the Mid-Tier, then what web server and servlet engine are you
using?
I have encountered this problem on our Mid-Tier (running on RedHat Linux)
due to the default UTF-8 locale setting in the OS. The UTF-8 locale is
unicode, but the data stored in our MS-SQL database is not unicode -- so the
accented characters did not render correctly. When we were running
ServletExec on our old 6.3 Mid-Tier, we resolved the problem by adding the
parameter "-Dfile.encoding=ISO8859-1" to the the jvm exec call in the
StartServletExec script:
(Before)
JCMD="$JR
-Djava.naming.factory.initial=com.newatlanta.servletexec.InitialContextFactory
(After)
JCMD="$JR -Dfile.encoding=ISO8859-1
-Djava.naming.factory.initial=com.newatlanta.servletexec.InitialContextFactory
After we upgraded to 7.0.01, I believe we encountered the same problem with
accented characters in the Mid-Tier -- only this time, we were using the
Tomcat servlet engine, since BMC no longer bundles ServletExec... I can't
seem to find where the setting was that we changed in Tomcat to correct
this, but it should be a similar parameter to the above parameter that we
used for ServletExec.
Hope this helps,
Thomas Bean
----- Original Message -----
From: "Emad Zaky" <[EMAIL PROTECTED]>
Newsgroups: gmane.comp.crm.arsystem.general
To: <[email protected]>
Sent: Friday, November 09, 2007 4:42 PM
Subject: Re: French - Accentes characters appear '?'
ENV:
Oracle 10g
Solaris 10
ITSM 7.0.1
Server 7.0.1 Patch 4
On 11/9/07, Emad Zaky <[EMAIL PROTECTED]> wrote:
Hi all,
I have this issue:
The forms display Accented French Characters as question marks, while
data
entered in form show correctly and are retrieved correctly. Any input is
appreciated...
Regards,
Emad
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