Job: Sr. Remedy Systems Analyst Location: Yonkers, NY Salary: 100-110K Duration: Permanent Description of Client/Industry:
A dynamic company that provides hospitals and medical centers
with world-class healthcare information solutions. They provide an
exciting, fast-paced environment in which dedication and innovation are
rewarded and where individuals can make a difference in the lives of
patients. For many who began their careers in a clinical setting, the
transition to technology offers the opportunity to participate in
initiatives that will have a greater impact on the healthcare industry
as a whole. In addition to hiring engineers and technologists in these
areas, they hire and train nurses, clinicians, hospital administrators
and others with healthcare experience to serve a variety of roles from
training to client support.
Description of Responsibilities:
Required Skills:
Bachelor's degree in Computer Science or 5yrs equivalent
experience.
ITIL v2 Foundation Certification is required. Minimum 5+ yrs
Experience.
Experience in developing REMEDY AR and ITSM/CMDB applications.
Experience in configuring and customizing REMEDY Web and ARweb
applications.
Experience with REMEDY Software Installations and System
Upgrades.
Experience with REMEDY ITSM: Service Desk, Asset, Change and
Service Level Management.
Experience with Open Interface API's and SQL Database
integrations
Experience with BMC Atrium CMDB 2.0. Knowledge of ITIL Framework
and best practice processes.
Knowledge of Microsoft SQL Server 2000 and higher
Knowledge of third party integrations (Knowledge Base tools,
SMS, HP Openview, Clarity, SAP etc.)
Knowledge of HTML, Cascading style sheets (CSS) , and Java
Script(JSP) is helpful. Familiar with REMEDY ARS, ITSM, Mid-Tier, and
Migrator v6.03 and later.
Primary Duties:
Develop, Customize and Enhance REMEDY AR applications and
workflow changes. Maintain and Support REMEDY Service Desk, Incident,
Problem, Change & Asset Mgmt components. Perform REMEDY Software
Upgrades and API's integrations. Prepare and Update REMEDY Training
manuals, System Policies and Procedures guide. Prepare and Conduct
REMEDY Training for new employees and advanced forums for associates.
Troubleshoot and resolve all REMEDY problems
Research all related integration problems (Clarity, SAP, Email
and Skytel paging issues).
Respectfully,
Joshua Kitchen
Information Technology Recruiter
Kforce Professional Staffing
Two Prestige Place (Suite 350)
937.449.1749 Office
937.461.6888 Fax
937.416.3456 Cell
Great People = Great Results
<http://www.linkedin.com/in/joshkitchen>
Please don't keep me a secret... a referral is the best compliment I can
receive.
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