Rob
We are just now integrating the Webex WebACD product into our help desk application for CHAT. The company already has Webex and the WebACD was no additional charge. We have integrated it into some of our Web submit pages. As the customer fills out and submits a Web ticket, we intercept and pop up a dialog that says we have CHAT support of the selected product. If the customer selects Yes, we open a window into the web based WebACD. If the customer selects No, the processing concludes. Dan Dan Wangler, Team Lead, STARS Group Phone: 214-567-8304; email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> Client/Server Services, IT Opeations Texas Instruments, Inc. 6500 Chase Oaks Blvd., MS 8401 Plano, Texas, 75023 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Tucker, Rob Sent: Monday, November 12, 2007 8:50 AM To: [email protected] Subject: ARS Chat Integration Hello All: Has anyone done a java based chat integration with Remedy? Anything product you prefer over another? I'm looking to replace a product called 'Right Now' so call center agents would see requested chats, pick them from a queue which would create an incident, then on close the content of the chat would be dumped into the incident worklog. Thanks! -Rob Rob Tucker New Edge Networks __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
