Rabi, Yep. Go to your Assignment Engine configuration. Make sure you have a record for the Product/Operational/Support Group that you are specifying on the Request. On that assignment record make sure you have Work Order Management checked.
It's in the Assignment engine. Matt ________________________________ From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rahul AR User Sent: Monday, November 12, 2007 1:32 PM To: [email protected] Subject: Requestor Console Error - Pls Help ** Has anyone encountered this error???? Pls help - "ARCreateEntry - No groups were found using automated routing. You need to manually select a group." I am getting this error in the error log when I try to create an entry thru the Requestor Console. The application is not generating any request ID rather stuck on the message - "In Process", please help......... Regards Rahul __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
