Try CIC from Interactive Intelligence? We have used to route Remedy tickets for the last six years (http://www.teamadapt.com/home.html)
- Ross Rahul AR User <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 11/13/2007 09:25 AM Please respond to [email protected] To [email protected] cc Subject Re: Computer Telephony Integration ** Thanks Mike for the help but since this requirement is new to me hence I am not sure what hardware and software will be required for the integration. I have been assigned the task to surf the web and find out all the possible options available. I have been searching since yesterday but no luck. Any help will be highly appreciated. On Nov 13, 2007 7:01 PM, Mike Park <[EMAIL PROTECTED]> wrote: ** Rahul: I have worked with Apropos Software. They have a scripting language that allows customers to create tickets as well as to be routed to a tech via a phone pad. I had integrated this via a Nortel System. I'm sure that there must be a VOIP solution, which will require a power over ethernet capable router. There are also several other systems, that work with specific phone switches. Browse the web for "ACD" Systems. Good Luck Mike Rahul AR User <[EMAIL PROTECTED]> wrote: ** Hi All, One of our client runs a Customer Contact Center and would like to check the possibilities to integrate AR System with the Telephony, Computer Telephony Integration. This is required in order to pop-up the caller's personal information on the screen before the call is answered. My question is, has anyone done this kind of integration? If the answer is yes then what all in terms of hardware and software is required for this integration. Any help will be highly appreciated. Thanx and regards Rahul __20060125_______________________This posting was submitted with HTML in it___ __20060125_______________________This posting was submitted with HTML in it___ -- Regards Rahul __20060125_______________________This posting was submitted with HTML in it___ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
