Exactly. The new Eclipse developer studio looks awesome. On Nov 8, 2007 2:52 PM, Susan Palmer <[EMAIL PROTECTED]> wrote: > ** > Great summary Geoffrey! > > Regarding #5, one of the most important things that Doug Mueller stressed > was that the ARS platform is not going away. BMC is relying on the platform > and if it goes away, BMC goes away. BMC has totally bought into that > platform, not just the Remedy folks. And just as important they intend to > keep the platform OPEN. No locking down. So we can continue to be happy > ARS Developers for the next 20 years (ok ... no time projected ... lol). > > Susan > > > > On Nov 8, 2007 3:02 PM, Geoffrey Endresen <[EMAIL PROTECTED]> wrote: > > > > > > > > > Overall I would give the BMC User World (9 out of 10). > > As good as the Past RUGs that I remember. But it's been a while for me. > > > > Best Moment: Being there when Rick Cook got his ARSList MVP Award. > > > > Beyond AR System 7.1 to Developer Studio > > • The next version of AR System 7.5 (mid 2008) will have Eclipse to > > replace the Admin Tool. > > • Navigator, Object Lists, Form Editors and Workflow Editors will > all > > change and include Undo/ Redo > > • Future versions of the UI will include features like table fields > > that re-size to the window size > > > > Session Notes: > > 1) New 7.1 Features (David Easter of BMC) > > - Licensing simplied and License Usage reports calculated every 45 > minutes > > - Mid-Tier has prefetched forms and has persistent cache stored on > > disk for use after restart. > > - Escalations multi-threaded, enables pools of escalations that can > > run in parallel > > - Ability to turn off status history, no entries in H tables. > > - Sneak peek of AR System 7.5 will have Eclipse based Admin Tool, > > Accessing multiple web views are much easier through a tabbed > > interface. > > > > 2) Using 7.1 Features (Bob Poulos of BMC) > > - Filter Error Handling is now available to handle some errors > during filters. > > - Service Entry API allows to call workflow without creating an > entry in a form > > - ARServiceEntry() API, takes input, performs logic, gives output > > - 7.1 executeable is smaller than 7.0 because system forms are > stored > > on disk instead of in the exe > > - With NextID blocks and disabling Status History a create new entry > > can be changed from 9 SQL statements to 3 statements. > > - Mentioned 7.x servers have some kind of reconnect to database > > setting, may be useful during Oracle FSF event > > > > 3) Load Balancing (Kelly Deavers of BMC) > > - Good presentation, still have questions with netscaler load > balancers > > - Did not include good example of how to setup http and https with > ip > > stickiness without using apache http rewrite to https > > > > 4) Supportability of AR System Servers (Bob Wieman of BMC) > > - Large Query Logging helps find users making big slow queries: see > KB 12235 > > - 7.x has automatic exception logging when threads die: > > - Startup logging available to see problems for new servers during > > arstartup: see KB 10033931 > > - Copy cache logging when server re-caches workflow: see KB 26132 > > - 7.0 New ARWKLGA – AR Log Work Analysis Tool to see timing of large > > SQL entries. > > > > 5) AR System is the Cornerstone of BMC Software (Doug Mueller of BMC) > > - This session was mainly to assure customers that the Application > > Development Platform is getting much more investment > > - BMC applications (as Atrium CMDB) strive to provide Business > Service > > Management for ITIL processes, but it all relies on AR System > > - New Version of the platform include new lego type modules > including > > the approval engine and assignment engine. We can expect additional > > future modules like a tasklist queue > > - The future is bright for AR System as the tool to build process > > workflows, but don't re-invent the wheel > > - Recommends buying applications to support common standard > processes > > and only implement custom applications when implementing requirement > > outside of standard ITIL processes > > > > 6) ITIL v3 (George Spalding of Pink Elephant) > > - V3 is made to catch up with industry tools and processes for > > Business Service Management > > - <soapbox> ITIL certification is needed to add some professionalism > > to IT </soapbox> > > - 5 areas of ITIL v3 for implementing Business Services (Goal is > > creating a service that provides value) > > o Service Strategy – the business service and value to be provided, > > service as an asset, ROI > > o Service Design – plans for the service, service catalog > > o Service Transition – implementing the design into production and > > knowledge management > > o Service Operation – keeping the service working, and event > management > > o Continuous Service Improvement – obvious > > - Used Amazon.com as a good example of value network for the service > " > > buying a book" > > - Process provides accountability for services that may have > > previously been hard to account for > > - START with Service Operation if that is where you are now > > - Quote: "Worst helpdesk metric is 1st call resolution." We should > > change the system that makes all the people call for the same > > repeatable problems. > > > > 7) 7.0 Data Visualization Module (Terry Cline of BMC) > > - This feature allow calling a field Data Visualization Field (DVF) > > that runs a program or web page > > - It allows you to combine text and graphics in a more web > application like way. > > - Events may be sent to the Data Visualization Module and the Parent > > form can catch events from the DVM > > - It's a programmatic extension of the View Fields in AR System > > - Examples in the slides. > > > > 8) AR System 7.1 Java API and Plug-in Server (Appajee Papolu of BMC) > > - There is a new Service API that allows a call to a form without > > creating an entry == this may be useful in re-writing the ticket > > deduping > > - Look in the new JavaDriver Source for good examples of how each > call > > is performed. > > - The version 7.1 java is recommended for use with 6.3, 7.0 and 7.1 > servers > > > > > > -- > > -Geoff Endresen > > Amazon.com > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > __20060125_______________________This posting was submitted with HTML in > it___
-- -Geoff Endresen Amazon.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
