Job Title: Remedy - Business Analyst Location: Pasadena, CA Type: Contract - Duration 3 Months+ Rates: 50/HR Key: Looking for 3 years experience with any of the Remedy ARS or ITSM
Description: Analyze business processes using ITIL principles and to propose well developed process improvement opportunities. Understand technical enablers without which these opportunities cannot be realized - knowledge of financial & reporting systems preferred. Based on client requirements, designs and distributes spreadsheets and documentation comprised of text and/or images. Understands KPIs and metrics needed both to measure process performance and operational performance; designs process scorecards. Proven ability to lead, facilitate small teams in completing process goals. Build consensus and move improvements forward. The candidate must possess well developed interpersonal skills that foster consensus building. Responsibilities also include analysis of business process and functional requirements, development of business cases, client support during system development and implementation, development and maintenance of service level agreements. Skills: Strong knowledge of ITIL terminology and approach in a Healthcare setting. Strong Process design and development skills including the ability to assess and implement KPIs. Exhibits proficiency in Microsoft Word, Visio, Excel, PowerPoint, Project, & Abode Acrobat. Proficiency in process development including soliciting and receiving the buy-in of Process Sponsors. Ability to lead small teams. Communicates effectively with all levels of management. Proficiency in technical writing. Respectfully, Joshua Kitchen Information Technology Recruiter Kforce Professional Staffing Two Prestige Place (Suite 350) 937.449.1749 Office 937.461.6888 Fax 937.416.3456 Cell Great People = Great Results <http://www.linkedin.com/in/joshkitchen> Please don't keep me a secret... a referral is the best compliment I can receive. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
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