Dear ARSListers -
This is a reminder of the upcoming Washington D.C. Area Remedy Users Group (WARUG) meeting on 16 November 2007. The agenda is as follows: 9:00 - 9:15 Betina Lose, WARUG Chairperson, Welcome 9:15 - 10:00 Marty Corbett, Triumphant,"Resolution Manager - Proactive Systems Management w/ ARS" 10:00 - 10:15 Break 10:15 - 11:00 John D'Antonio, CACI, "Managing ARS Escalations" 11:00 - 11:55 David Erickson, BMC, "ARS Developer Studio" and "SRM/BSM Analytics/Dashboards" 11:55 - 12:00 Betina Lose, Meeting Close It's not too late to let me know you're coming. Please send me your name and company name and I will put you on the BAH access list and make you a badge. As always, there is no formal membership registration and no fee to participate either to the attendees or the presenters. Marty works for a company in Rockville, MD called Triumphant which is a BMC Tech Alliance Partner. Their product, Resolution Manager, collects data from computers on the network and compares the data to what is 'normal'. Abnormal results can generate a Remedy trouble ticket. For those of you who weren't able to attend BMC UserWorld in Vancouver, Canada the last week in October, both John's and David's presentations are from the conference. John did a presentation explaining the Escalation thread and how to avoid pitfalls of Escalation workflow. David's topic is about the new ARS Developer Studio which is the evolution of the Admin Tool. David will also give us updated information on SRM. We look forward to seeing you this Friday. --BL ____________________________________________________ Betina Lose, President/Software Engineer Certified Remedy Skilled Professional (5.1.2, 6.3, 7.0) Bleeding Edge Technologies, LLC 18411 Kingsmill Street Leesburg, VA 20176 Chairperson, WARUG www.warug.org _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
