Classification: UNCLASSIFIED
Caveats: NONE
Hooah, Military Listers!
I'm setting up ARS 7.0.1/ITSM 7 for Fort Carson, hopefully to have a
functional system by mid-December. We are currently on ARS/ITSM 6.3
(MS-SQL 2000, Win 2003). I'm NOT planning on migrating much data at all
(maybe a CTI transfer), and want to set up as "clean" a system as
possible. I already have all major components up and running on a new
server, including CMDB, Asset, Change, Service Desk, Approval, Task, and
even EIE. I'll be adding SLM as soon as I get the licenses.
Understanding that BMC Software has designed ITSM primarily for
commercial environments ("Company", "Site Group", etc.), I was wondering
if anyone has adapted an implementation in a military organization
(preferably Army). How did you approach Organization setup, Support
Groups, "customer" access, etc.?
I know there isn't a short answer, so I was hoping to perhaps set up an
ongoing discussion for our military list members that might give some
perspective on how to best adapt ITSM for government use.
Any takers?
Michael W. Luttmann
Sr. Remedy Developer
Fort Carson DOIM
719.524.0514
Classification: UNCLASSIFIED
Caveats: NONE
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