For dates that are constant every year, such as Jan 1 July 4 Dec 25 or, ones such as US Labor day=1st Monday of September US Thanksgiving Day=4th Thu of Nov
..try playing with Recurrence Type = Yearly You will likely need another segment(s), with any level higher than 2. Higher than 2, different levels don't have specific meanings. The order can be significant, but not in your case...so go with any order such as 10, 20 and create more segments. However, I am NOT sure that you can get away completely from not having to worry about unique days on which holidays fall every year...so you may still have to look ahead in calendar for each of the future years. For example, if Jan 1 is on a weekend, Monday may be a holiday right? For some of the holidays, I am not sure what the logic is and if it is in fact representable in segments. For example, US Memorial Day==Last Monday of May. I don't see how you can do this one in segments It may be simpler to look at next 3 years (5 years? How long do you think your system will be in place? ) in a calendar and put all holidays for those years in the level 2 segment. A lot easier than butting your head against complexity of Business Time 2. Unless of course you think your app will be around for very long, decades. Never seen that happen. I am actually amazed (un-amazed really, fazed, dazed, raged ) at what a short life applications/systems I put together have. A small corporate whim, at even the very low levels of food chain, or a shrewd PR or a glittering presentation by BMC or any of its rivals on their latest inventions... ...and the speed at which all your ingenuity and hard work becomes underperforming, out of fashion, and obsolete... ...and is thrown out the window will make your head spin. Rest assured, the "New and Improved" stuff will be your friend and nobody's going to blame you 5 years from now for having messed up their holidays. --- "T. Dee" <[EMAIL PROTECTED]> wrote: > Rabi - thank you very much - this helped alot!!!!! > > Quick question - when I did holidays I used Level 2 > and I select Recurrence Type > as "Specific Dates" and I did the following: > > 12/24/07;12/25/07;12/26/07 > > The problem with this is this will have to be > modified every year or I can put > the holidays in for the next 10 years. > > Is there another way to do holidays? > > THANKS!! > > Ty > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Rabi > Tripathi > Sent: Thursday, November 15, 2007 3:25 PM > To: [email protected] > Subject: *****SPAM***** Re: Question: SLA/SLM - > Business Hours / Holidays > > Mr T., > I asked myself the same question some time ago, but > answered it only partially. > I am blessed with a place that isn't nice enough to > let things slide just > because you happened to be off having fun or > sleeping, so I'm good for now. :) > > ABOUT BUSINESS TIME 2.0 > ------------------------ > First see page 388 of ARS 7 "Config guide" for > general information about > "Business Time 2.0". > > There now are much more flexible options to define > schedules compared to the > good old business workdays/holidays scheme. But it > also means that if you are > simply looking for what the good old stuff could do > for you, it's more > complicated. > > In short, in the new scheme of things: > --you define workdays as "level 1" Business Time > Segments (segments) (Duration > Type=Recurring). > > --you define holidays separately as "level 2" > segments. (Duration Type=Recurring, Recurring > Type=Specific Dates) > > --you optionally define level 3 segments for any > other availability or > unavailability. You couldn't do this in old scheme > of business workday/holiday > forms, and I am guessing you're not interested in > this. > > Then you tie these segments together to one > "Business Time Entity". The entity > name is now equivalent to a combined business > time/holidays tag that you know > of. > > This entity name is what shows up as a selection on > your SLA's Service Target > (more later). > > BUSINESS TIME SCHEDULES IN SLM > ------------------------------- > See chapter 4 of SLM 7 Configuration guide and page > 266 of SLM User guide for more info, but I got lost > few times reading them, so > here's some info for you. > > Doing what's described in User guide, which is what > I explained above and what I > detail below, will let you relate a fixed schedule > to one service target. > > I was able to do this by going to: > App Administration Console->Custom Configuration > tab->Service Level Management->Configure Business > Time->Shared Entity/Segments. > > Doing so will take you to "Business Schedule" form > where you can see "Business > Time Entitiy" and "Business Time Segments". Create > "entities" and "segments" > from this form. > > First create your entity. > > To create "business time segments", you go to the > second tab. Ok, segments are a > scary looking creatures, but you can set basic info > to get what the old business > time/holidays forms did for you based on the info > above about levels. You will > need two separate segments one each for level 1 and > 2 to work as workday and > holidays. > > Then from the second tab, relate the segments to > your entity. > > Then the entitiy will show up as an option in your > Service Target's "Goal and > Cost" tab's 'Business Entity' field menu. > > CAVEAT, IF YOU WANT VARIABLE SCHEDULE BASED ON > TICKET'S VALUES > -------------- > If you want more flexibility...to have a service > target use a different > schedules based on the nature of the ticket (say > based on assigned groups, each > having a different schedule), the above method won't > work. > > In this situation, the intended design is that on > your service target's "Goal > and Cost" tab, you check the "Use on App Form" > checkbox to indicate that the > schedule is to be obtained from the "ticket" form or > the ticket record. > > However, I ran into these issues: > (1)If you check this box when creating service > target, after you save it, it's > no longer checked. It doesn't retain the value. > > (2)After you've created the service target, this > checkbox is grayed out. Can't > check it any more. > > (3)Even if I was able to save this field as checked, > it's not clear what in the > ticket form is looked at by SLM code. For ITSM 7 > modules, such as for > incidents, I would assume SLM would look up the > associated group's schedule, > but that's just my wish. > > I've gotten no resolution on this one. I should have > run this by BMC, but > haven't. > > HTH. Kind of. > > > --- "T. Dee" <[EMAIL PROTECTED]> wrote: > > > [Hide Quoted Text] > > I have setup a basic SLA from the Service Level > Management Console and > > it works. > > The problem i'm having is i'm not sure how or > where to setup the > > hours of operation and the holidays. > > > > Can someone help me. > > > > I looked at "Business Time Segment", but I am not > quite sure about it > > - I don't see any where to configuration holidays > and business hours. > > > > Any help / suggestions are greatly appreciated. > > > > Thanks! > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org Platinum > > Sponsor: www.rmsportal.com ARSlist: "Where the > Answers Are" > > > > > > > ____________________________________________________________________________________ > Never miss a thing. Make Yahoo your home page. > http://www.yahoo.com/r/hs > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org Platinum Sponsor: > www.rmsportal.com ARSlist: "Where the Answers Are" > > === message truncated === ____________________________________________________________________________________ Be a better sports nut! Let your teams follow you with Yahoo Mobile. Try it now. http://mobile.yahoo.com/sports;_ylt=At9_qDKvtAbMuh1G1SQtBI7ntAcJ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
