I would like to hear how others have reduced the risk of customers being able to see another customer's records in Remedy. We have external customers that are wanting to view their tickets and related information. One large customer has various departments that it wants to see only their departments information while the IT group sees tickets for the entire company. I thought I had this locked down with filters on the customer and site name but someone found a hole by doing a partial search. I have fixed that issue but now I am tasked to find the Best Practice for allowing customers to view tickets. Any suggestions are appreciated.
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