If you figure out how work info record is created by
ITSM code, you will know what to do.
Turn on active link+filter logging on Remedy user then
add work info record by typing values on the work info
fields and saving the inciden t record. Then see what
fields are send to "HPD:WorkLog".
You will have to do similar set field on your
milestone's action to cause the work info record to be
created. You will basicaly have to set all the visible
fields related to work info. I don't think there's any
hidden one you need to worry about.
Or, if you want to get it done faster, you could send
a record to HPD:Worklog form directly (push field on
your milestone's action). In that case, you will need
to figure out what happens when you create work info
record by cliking on the button on the work info tab.
Again, logging is your tool.
You can do it through a push field to
HPD:IncidentInterface form too (look at filters on
this form), but that would be a roundabout way of
doing it, and probably slower, triggering much more
code.
--- "T. Dee" <[EMAIL PROTECTED]> wrote:
> I was wondering if anyone has created a Custom
> Action for an SLA that updates
> the Worklog
> in Help Desk?
>
> I'm trying to do this, but not having much luck.
>
> Any suggestions!
>
> Thanks!
>
> Happy Friday !!!
>
>
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