Probably not the fix for you as you mention just a blank screen, but may be worth checking...
*Symptom: "Page not found" errors on Mid Tier 7.x installation with MS IIS and Tomcat* You might have a problem after you install BMC Remedy Mid Tier 7.0.01 using Microsoft Internet Information Services (IIS) with the Tomcat application server. You may discover that when you attempt to open a form or configuration tool page that "page not found" errors appear in your browser. Solution Make sure that the Tomcat filter is properly added. If the filter is not added properly or if you reinstalled Tomcat, add the filter manually as follows: 1. Open IIS Manager. 2. Select your web site under Web Sites. 3. On the Action menu, click Properties. 4. In the properties dialog box, click the ISAPI Filters tab, then click Add to open the Add/Edit Filter Properties dialog box. 5. In the Filter name box, type jakarta. 6. In the Executable box, type C:\Program Files\Apache Software Foundation\Jakarta Isapi Redirector\bin\isapi_redirect.dll or browse to the file. 7. Click OK to close the Add/Edit Filter Properties dialog box, and click OK again to close the web site properties dialog box. 8. Stop and restart the web server. *Self Help Document* ID: KM-000001003752 Type: Problem Solution Regards Jason Clarke On 19/11/2007, Durrant, Michael M. - ITSD <[EMAIL PROTECTED]> wrote: > > It sounds like your JSP engine is not happy - have you checked your > Tomcat log files to see if something is failing? > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[EMAIL PROTECTED] On Behalf Of Dwayne Martin > Sent: Monday, November 19, 2007 10:42 AM > To: [email protected] > Subject: New installation of Mid-Tier displays only blank page > > Hello Everyone, > > We have installed Mid-Tier 7.1 on a Windows 2003 server, IIS 6 web > server. > We used the bundled Tomcat as the JSP engine. > We also installed Crystal Reports Server XI. > > The web server displays html pages OK, but when we try to access Remedy > or connect to "config.jsp " from the local host we just get a blank white > screen. > > The set-up is identical to the old server that does work, at least as > far as we can see, and we have tried re-installing Mid-tier and > rebooting the web server. > > Any idea what might be wrong? > > Dwayne Martin > James Madison University > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > The information contained in this email may be privileged, confidential or > otherwise protected from disclosure. All persons are advised that they may > face penalties under state and federal law for sharing this information with > unauthorized individuals. If you received this email in error, please reply > to the sender that you have received this information in error. Also, > please delete this email after replying to the sender. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
